Returns & Refunds policy

Faulty or damaged items
If your order arrives damaged, contact us at trappedphotography@gmail.com within 14 days of delivery with your order number and a photo of the problem. We’ll offer a replacement or a refund, whichever you prefer.

Change of mind
Because zines, postcards and prints are small-run and often made to order, we don’t offer refunds or exchanges for change of mind.

Wrong address or missed delivery
Please check your shipping address at checkout. We can’t refund orders returned to us because of an incorrect address or an uncollected parcel, but we can reship at cost.

Lost in transit
If your tracked order hasn’t arrived within 10 business days of the estimated date, contact us and we’ll investigate with the carrier.

How refunds work
Approved refunds go back to your original payment method within 5-10 business days.

Your consumer rights
Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.